Tag: outage

AT&T offers $5 to customers hit by cellphone network outage

DALLAS — AT&T says it will give affected customers $5 each to compensate for last week’s cellphone network outage that left many without service for hours. The Dallas-based company said on its website that customers will get the $5 credit on their account within two billing cycles. The credit does not apply to AT&T Business, […]

AT&T Announces Suspected Cause of Nationwide Cell Outage

After a service disruption Thursday effected tens of thousands of AT&T, sparking fears of a cyber attack, the company announced that evening that an internal error was the source of the problems. The company didn’t say how many of its customers had been affected by the issue, but USAToday cited data from website Downdetector as […]

Verizon, AT&T, T-Mobile users hit by widespread U.S. outage

A substantial cellphone outage swept across the United States early Thursday, causing significant disruptions, including hindering some police departments’ ability to receive emergency 911 calls. The majority of these issues were reported by AT&T customers. DownDetector—a service that monitors outages by compiling status reports from various sources, including direct user feedback—logging nearly 32,000 problems around […]